Michael Nelson
4/5
We needed a reno of our kitchen. Essentially new counters and sink, plus a "window" in one of the walls to act as a pass-through to the dining room. We sought three bids. One company was so busy they could not see us for at least a month. Another company came and provided an estimate. WKB was the lowest bid.
The work took a long time (two months +) to start, but that is not unusual these days. I could be wrong but WKB seems to have three "tiers" of workers. They have a very small in-house crew, a few reliable subs who they have used for years, and they sub out to whoever they can for work that is outside of the usual. In our case, we needed all three. Once work began, it proceeded quickly with tiers one and two. But then, once the window was cut, the sub that was to do the wallboard work disappeared after using the usual excuse of "family medical problem". I mean disappeared. Even WKB could not contact them. So WKB hired another sub. He came for one day and then never showed again. Finally -- and I give WKB a lot of credit for this -- I got the painters I had hired to paint the kitchen to do the wallboard work and WKB promptly paid the bill.
With the exception of a mistake that the in-house fellow made when he cut the "window", the job is done and we are very happy with the kitchen. WKB has assured me that they will return to make that mistake good, and I believe them.
So my overall assessment is that the "sweet spot" for WKB is a straightforward replacement of kitchen/bathroom components. They have reliable subs who do a super job and show up on time. If your reno involves more than that, you should ask WKB who they are using for those tasks.
The office staff I dealt with were polite, responsive and helpful.
I am currently tendering a bathroom reno back here in Canada. If I could ask WKB for a bid would I? Yes I would.
