NewSouth Window Solutions - Tampa, Florida

Rhonda Buckley

Extremely horrible customer service! We had all new windows and doors installed by NSW, starting in May 2018. Since the first install we’ve had them out to replace and/or repair windows over 30 times. Currently we still have 6 outstanding issues. One window has been templated 3 times and it’s still not right. Two of our largest windows leaked causing ruined hardwood floors, soaked carpet, drywall repair and mold mitigation. That started 8 months ago. We are still waiting on repairs with open drywall and concrete floors. If I could give them -5 stars I would.

Elena Swiebocki

I'm writing this review as a returning customer to NewSouth Windows Tampa, which speaks volumes about their quality and service. Twelve years ago, they installed several windows in our home, and we've been so satisfied with their performance that we're now working with them again to complete the rest of our house, including sliding doors and our front door.

Their quoting process remains as professional and straightforward as I remember it, with clear explanations and no pressure tactics. It's particularly reassuring to see that they've maintained their high standards of customer service over the years and as well as their lifer time warranty.

For anyone considering window replacement in the Tampa area, I can confidently recommend NewSouth Windows based on my experience as both a past and current customer.

Sarah Nelson

I recently had all 14 of my windows replaced, along with a sliding door, by New South Windows, and I couldn't be happier with the outcome. I chose New South based on high recommendations and the fact that their pricing and financing options fit well within my budget.

From the start, Marcus and his crew exceeded my expectations. Their professionalism and skill were evident in every aspect of their work. Even when we encountered unexpected challenges due to water damage, Marcus quickly devised affordable solutions, ensuring the project stayed on track.

The dedication and work ethic of Marcus's team were truly impressive. These guys put in some incredibly long hours, and the results speak for themselves—my house looks better than ever. I can honestly say I've never met a harder-working group of men.

Without a doubt, I would use New South Windows again and highly recommend Marcus and his team to anyone looking to get the job done right. Their exceptional service and quality craftsmanship make them a standout choice.

daryl durant

My wife and I were in the market for new windows for our house. We contacted 3 companies. The last company New South Windows sales representative Tim Townsend performed a sales presentation on their product. The presentation was very good. He explained the product very well. After a 3 hour presentation, my wife and I made a purchase on new windows. Tim was very knowledgeable and customer oriented person. We highly recommend Tim ?. We had our new windows and 1 door installed by Breno and his helper. They did an awesome job. Then today Anthony came back to install cap covers for the screws in windows and adjusted entry door. Job well done. My wife and I are pleased.

James T Frazier

Hello to everyone looking for reviews on Windows and Doors. I want to highly recommend New South Windows Soultions (Tampa) location is who we worked with and went through. From our Salesman John Frayne to the crew they came out to install (Marcus and his crew) A + 5 star service from day one. We are extremely happy & satisfied with everything. I have posted a picture of the sliding glass door and front window for reference.

Shea L

Super pleased with the time it took to remove and install and the window quality themselves. Staff was understanding of requests and worked with my scheduling as well as my cats. Highly recommend! I had the French style windows before shown below to normal windows. Flexi screens, double hung.

K Fam

My experience with New South Windows was very positive. As a returning customer, I was delighted that my second experience with New South Windows was just as great as the first one.
The New South Factory Representative, Chad Anderson, did an excellent job. Chad was willing to meet outside of his normal work week to discuss our needs and measure the house’s windows and doors. He was very knowledgeable regarding New South products, had current brochures of the company’s products and was able to provide advice and answers regarding window and door replacements. He was very easy to work with, he quickly generated an estimate and made himself available for any follow-on questions. Thank you, Chad, I appreciate your help and guidance.
New South Window’s Office Staff and Project Leaders were professional and courteous. They kept me informed each step of the project. They called to schedule the installation visit and called ahead of the Installation Crew’s arrival, they scheduled the County Inspector’s visit, and set up the post installation Detail Visit. I never had to call and ask about status or what was next. Outstanding, professional service from the Project Office staff. Thank you!
On installation day, I received a call 30 minutes before the Crew’s arrival. The Team removed the old windows and installed the twelve new ones in one day. During the window replacement effort, the team covered and protected furniture, put protective cloths over the floor, and cleaned each area after it was worked. I was impressed. They returned early the next day and tackled the three doors being replaced, again, covering all furniture and protecting the floors. They cleaned each area after working and disposed of all debris. They did an excellent job. A round of applause for this Team, they went to work right away upon arrival, they were on the job site at all times, and were professional and courteous.
After passing the county inspection, the Detail Visit was scheduled. When the crew arrived, they filled in drilled holes, capped the sliding glass door frame screw holes, cleaned the glass, and wiped down the frames. Thank you for the nice finishing touches.
The New South hurricane windows, doors and sliding glass doors are heavy duty and well-built and provide protection all while making my house look more modern. I really love them and the security they provide.

KATE CAMPEAUSCOTT

I can't say enough POSITIVE about this product, the Company, and the sales and installer personnel. Marcus Santos and his team did a stellar job installing today! They were friendly, respectful, and highly professional. The gentlemen cleaned the new windows far better than I could have done myself, lol! They picked up all their debris and tools, even the plastic and canvas drop cloths they use to protect your property. The windows are obviously A grade quality. ( You can clean the exterior of the windows without removing the screens!) The windows are also specifically designed for Florida's unique needs, and the financing and lifetime guarantee are a consumer's dream come true. I would HIGHLY recommend this Company, and installer, Marcus Santos represents his class A company so well. Bravo. Bravo, bravo!!!
Oh...PS: the windows and sliding door are SO beautiful that I hate covering them up with drapes. Boo hoo.