Lacoste TEC - Toronto, Ontario

Jhornan M.

I bought a pair of shoes for my mom while visiting Lacoste Toronto Eaton Centre. Since we live in Brazil, I carefully selected the correct model and size before informing the seller of my choice. However, the seller was quite slow, taking around 15 minutes to bring the shoes.

Now, one month later, after returning to Brazil, my mom was excited to try on her gift, only to realize that the size was completely wrong. Although I acknowledge that I should have double-checked the shoes before leaving (my mistake), the primary responsibility lies with the seller, who handed me the incorrect size despite my clear request.

Currently, I am in Brazil with the wrong-sized shoes, without the box (as I had to discard it due to luggage space), and it is unlikely that I will be able to exchange them at a Lacoste store here. This experience has been extremely frustrating, and I expect better service and attention to detail from a brand like Lacoste.

Roxanne W.

Amazing deals, but most importantly, amazing staff!

I was very lucky to meet Vita, one of the employees of this location. She is very knowledgeable with the products and very patient to ensure her customers’ needs are satisfied. She gave great advice and helped me pick the right sizes for the clothes and shoes. She was super accommodating and patient going back and forth to the stock room to check availability of items. She helped me throughout my stay until check out regardless of having to stay longer than her assigned shift. It was a pleasure to meet such a hardworking employee! It really made my shopping experience superb! Will definitely go back soon 🙂

In addition, the store itself is very clean and looks posh. They carry a wide range of products, even those that are sold out on the website. Really a great place to shop!

Shima E.

We always shop here and we love the brand. Some associates here are great but the one I dealt with really ruined my shopping experience. The skinny Asian girl associate was impatient , so lazy and looked visibly annoyed the entire time. Every time i asked her about something she said i don’t know about it or you have to order it yourself online like don’t bother me at all , then i had to asked her if she doesn’t mind if she could ask her manager or check online. We also asked for a jacket for my boyfriend and she said this is the last one and we don’t have your size and once the other guy checked for us told us “we have 8 of them “and I was surprised. This girl clearly wasn’t willing to assist us . Not up to expectations with the service level a good brand should have. We went there on dec15 .

Rojin S.

Every single time I’ve visited this location I have left feeling amazing not only with my purchase but also the overall shopping and customer service experience! Associates are very professional, friendly and kind. Jose helped me with a gift purchase, and I appreciate his attention to detail.

Community

I am a serious fan of Lacoste. This brand has done some very good branding focusing on athletes like Serena Williams, to conservation.

Store is super friendly and currently offering a forty and fifty percent off discount! Don’t wait til it’s over, shop online or at my favourite location between classes.

Philip L.

Lacoste clothes are great and very nice to wear. The problem with this brand is the business model and pricing of these clothes... they cost almost as expensive as some luxury end clothes which doesnt make sense at all and sale prices are terrible... good clothes never go on sale and it almost just feels like you're getting ripped off at some point. Despite that fact the quality of the clothes is very nice and trendy. Store looks great and is well organized. The refund policy here is terrible so beware of clothes that you buy if you want a refund.

Gifty R.

I visited this place today, and I had a terrible experience.
1. Poor customer service.
2. Rude employees.
3. The manager will inform you that you are wasting our time if you don't have money. Because you look poor to shop in our store.
4. Also he didn’t return my change around 7 dollars since I look poor to him

RKS

Good little Lacoste shop. Nice variety of new selections and traditional polos as well. Staff is very helpful and professional.