FlooringMaster - Land O' Lakes, Florida

Tony Sozo

Our journey to replace the laminate on the main floor of our house (about 2600 sq ft in total) started when we went to one of the national warehouse flooring retailers. From there we went to the familiar DIY big box retailers and while we were enticed by the price and deals they offered, after we read reviews on installation issues (3rd party installers) we quickly shifted our focus to those that specialized in flooring and installation, in this case locally. That lead us to Flooring Master. Their expertise and advice was immediately obvious. We were given all the samples we wanted to take home to help with our decision. We spent a few weeks going back and forth to the store until we made our final selection. Tim and the team were both patient and helpful through it all. After we agreed on the competitive quote, we were scheduled promptly and a team came and banged out the job over 3 days. Alfonso (I hope I got his name right) and his crew were clearly skilled and knowledgeable in what they were doing and did a fantastic job with great attention to detail, including leveling the floor, caulking and baseboard. The day after finishing the job Sergio (the installation manager) called to see if all was done to our satisfaction. When it turned out that a few of the floor pieces would need replacing, with no questions asked Sergio had the crew back the next day and they replaced those pieces in an hour and a half. Not only was the overall install great, but the after sales service was second to none, something critical in this business. This is the difference between a company specialized in flooring installations compared to those who sub out work to third parties. We are extremely happy with the floor we selected, the installation and Flooring Master overall. We would send everyone we know their way!

Catherine Robinson

Received estimates from 3 companies. Flooring Master was competitive price wise but the customer service from EVERYBODY at Flooring Master was exceptional. Friendly, obviously experienced. Installers were professional and courteous. Selection was GREAT! Best I found in the area. The quarter round installation, prime and paint were excellent. I have never seen better. The flooring installation was great! I have no complaints. Every single person from Joey at the showroom, to Alonzo and his installation crew, to Sergio, Installation Manager, to all representatives in the Lutz showroom, were truly a pleasure to work with. Highly recommend! Would not use anybody else!

carolina bagg

They went above and beyond adding tile on every part of my house. The job was clean and reliable. Highly recommend them for wood like ceramic tile installation as it requires special attention to detail. Thank you Camilo and team!

Austin Renz

Exceptional quality floors and great customer service from start to finish. Melissa was great to work with and went above and beyond to help us pick out which floors work best for our home. She even had the samples brought to our house to look at them in our homes lighting. The install went extremely smooth with Sergio in charge and he helped to walk us through the process as little things came up in the prep we weren’t expecting. Overall we love our new floors and would recommend going with Flooring Masters over anyone else!

Talana Brown

As a military vet, I have lived in many places and had experiences with lots of contractors. This is by far the worse company I have had to deal with. I wrote a review last year and Camilo (owner) contacted me directly and asked if I could take it down and allow them to rectify the issue. I did and here I am 1 year later still fighting the same battle. Bottom line my floors have lifting from the original date of install, Camilo tried to convince me that I had a moisture issue in my home, but several reputable contractors told me that there was no issue. I gave him countless opportunities to fix the issue since I am on a 10-year warranty, but he continues to schedule repair dates and doesn't have his team show up. "NO CALL NO SHOW!" I have taken several days off work for these "scheduled dates”, and no one shows up or calls. The unprofessionalism is beyond anything I could have ever imagined. My stairs material lifts so much that my dog and several family members have fallen due to the material getting caught on our feet. The entire upstairs planks are lifting and so is the entire bottom floor. They never came to repair the quarter rounds that were peeling from the wall from the start of installation and the list goes on and on. I have text messages with no response from them that go on for months to include the text stating they would be at my house and never showed. I've heard about people's experiences with terrible contractors, but this company takes the cake. Don't let the lower price of their floors and installation reel you in... You get what you pay for, and it will be well worth the money to pay extra for quality materials and SERVICE.

BTW this post will NOT be coming down.

Review for the Tampa Florida Location

Rita Whidden

It was a pleasure working with Joey and team! FloorMaster's have a great selection of flooring and were so patient with me in the selection process. Joey was amazing and a wealth of knowledge! I would highly recommend FloorMaster and plan on using them again!

J. Warren

I can't say enough about our wonderful experience with FlooringMaster. We absolutely LOVE our new floors. The installers (John and his team) were so professional and meticulous in their work. Dan and Evan (sales & customer service) were also a joy to work with. Installing hardwood floors is a big investment and we are so happy we found FlooringMaster and made the decision to go with them after getting several quotes and reading their reviews. They don't disappoint and i will be using them again when we remodel our bathrooms.

Jenny Vincent

Flooring Master did an amazing job with installing our laminate floors in our home. I would highly recommend their services to anyone that needs help with a remodel. The staff are professional, friendly, and very talented in their area of expertise. They helped us create a wonderful new look for our home and we greatly appreciate their hard work. Thank you Flooring Master.