Renovation By Design - Rochester Hills, Michigan

Chris Crotty

Thank you Renovation By Design!!!!! It’s hard to find the right words for how amazing this company is. Tom the owner is the best, he walked us through absolutely everything we would need for this project, always keeping us updated every step of the way. We needed some serious updating on our home. and have no experience in home renovations, framing, hvac, plumbing, electrical, carpentry, drywall, siding, tile. Renovation By Design only use the best, true professionals that were in and out of our home daily, always being kind, respectful and thoughtful of our needs and our family’s needs while they worked, Meg our designer was a huge part of this project, she really got to know us and the feel we wanted for the house and really did an amazing job with showing us all the things we picked out for our project, tile, bathroom features, barn doors and all the hardware needed, she truly has an artistic way about her that is hard to find in most people. She lead us to exactly what we needed for this project, and I can honestly say everything she helped us pick out is perfect for our new addition. RBD uses builder trend which day to day, hour by hour, showed us the schedule of what was happening and when, so there was never any surprises when it came to our project. I thought what we had in mind for this project was impossible, but RBD went above and beyond, and truly delivered us our dream home, Tom and Meg, our family cannot thank you enough, we now have our dream home and it is better than I could have ever imagined!!!!!!!!!! Thank you!!!!!!

Nicholas Townsend

We had an amazing team with Meg and Reggie. Meg was so patient, kind and attentive. She helped us revise plans, presented options and took an incredible amount of time with us to get everything right (our dog misses her).

Reggie kept us up to date on every aspect of the project, communicated so well and was an absolute machine and keeping everything organized and on task, even when we made last minute changes.

We have more plans for our home and RBD will certainly be the ones we call!

C S

Reggie did a fantastic job at making sure our project was done to our satisfaction. He listened to our concerns, was easy to work with and he really does care about his customers. The demo/framing crew and Joe, RBD’s carpenter, were awesome as well. They were very professional and did a fantastic job. I gave 5 stars because I believe Reggie, Joe and the demo/framing crew deserved nothing less. If it weren’t for them, I would’ve have rated RBD at 2.5 stars.

SXRJ

We had very good experience with RBD. They designed and remodeled our master bathroom. The whole team, Jerry, Ronda, Brett, were professional and knowledgeable. They were detail oriented, always kept us updated on the project progress, and took care of any questions or concerns we had right away, which made us feel worry free. The onsite crew were friendly, attention to details, cleaned up every day. The bathroom turned out to be beautiful. We definitely will consider them again for future project.

PK Kaiser

I highly recommend Renovation by Design for your next project. Really! I had RBD remodel my kitchen & master bath over this time of covid. A tall task, especially for a condo that hadn’t been updated in some 40-50 years. The process was simple right from the start. We sat down to design an interior space that worked before anything happened. I then was shocked to see that once approved & ready there was a detailed production schedule that was meticulously detailed down to the week, day & hour. This schedule allowed me to see who and when certain tasks would be finished, which let me schedule my life around their milestones, truly awesome. Their craftsmen were beyond professional and respectful to my home. From laying down flooring covering current, vacuuming after every day & so much more.

While things were rolling the project flew, working together discussing everything from choosing the right tile, flooring & materials. The build was planned & finished with a master craftsman touch. I never worried about the final product because the ease they set up ahead of time was text book. I am beyond thankful that I called RBD to master this monster project.

Please know that RBD wasn’t recommended originally through anyone or a review, I honestly just saw their quality on their website and hoped that they would be able to do my job over Covid. Well, they really out did themselves, I am thankful for their teams hard work, I am truly a happy client.

BTW - I do have them on my calendar to contact in the next few months and have them remodel my entire basement.

Thank Tom & your team for all your work!

* Pictures attached of as close to Before & After as I could *

Jay Slatkin

I had my kitchen remodeled with RBD. The first meeting I had with them was at the end of November. It is now Jun 10 and I still have issues with the shoddy paint on these cabinets. These cabinets had over a dozen scratches, issues, blemishes on them. In fact one of the doors sent as a replacement had a paint chip on them.

Throughout the project, my project manager changed several times which made it very difficult to get things organized. Michelle the designer had some issues listening and understanding which made the project more difficult than it needed to be.

My project manager was originally Tom then it was Jerry then it was Jon and then back to Jerry then to Brett and Jon and back to Jerry. Jerry is unreliable and constantly says one thing and does another.

For example, Jerry scheduled a contractor to come over without telling me ahead of time. I was asleep when the contractor arrived early in the morning. Jerry told the contractor that I had an emergency which wasn't true. Jerry simply forgot to tell me and lied to the contractor so he wouldn't have to pay the contractor for making a trip.

I asked the owner Jon several times if I could use a different project manager but these requests have been ignored. I have sent several messages over to Jon in the last month which have been ignored.

I am now in the process of trying to get the final issues resolved with my cabinets which include scratches on a cabinet, a door and a chip on a door. As usual they are dragging their feet and making something relatively simple overly difficult.

With RBD you are going to pay top dollar for marginal service and marginal quality kitchen cabinets. I would suggest looking elsewhere. I will never use them again.

EDIT: Thanks for the kind words, RBD. It's been 6 months since you "completed" this project BUT YOU STILL HAVEN'T FIXED THE REMAINING ISSUES. This is the problem with this company right here. Empty words and false promises don't get a job done.

Dione Johnson

RBD, it has been 6 months or so since I posted my first review praising your team for our home updates. My apologies as it has taken me some time to post a few photos for my designer Laurén McCabe!

We were impressed with her professionalism, kindness, and willingness to work with us to ensure that our design choices were cohesive as we incorporated upgrades that worked with our existing cabinets.

Deciding to keep our kitchen layout and open up the entrance way between the great room and kitchen also helped give the “lift” we were looking for

Laurén, thank you and we truly love the results!

Christa Lomazzo

Tom and his team were top notch!
I couldn't be more happy with my kitchen, the finishes and products are beautiful and the project came out better than I expected. They were very professional, informative and they exceeded expectations. Chose RBD for your next job. You will be glad you did!
Photos coming.