ProSource of Fort Worth - Fort Worth, Texas

Sharlotte Crawford

We worked directly with Adi Dedic. He was most helpful and very knowledgeable of the product we were looking for. He was more than accommodating and worked us into his busy schedule on very short notice. He drove over an hour to measure and give pricing estimates. We’re incredibly appreciative and highly recommend ProSource Wholesale, above and beyond, for all your flooring needs!

Jennifer Rogers

Wish I could give them 5 stars, but everything after them taking payment was a bad experience. We drove 2 1/2 hrs to get there, walked in, were greeted, assisted to find 4 types of tile and carpet and granite, and paid. The customer service was great, the selection was great, the prices were very good. Everything had to be ordered and we were told it would be approx 2 weeks to get it in; they told us to download the app and track our order. 3 1/2 weeks later the app didn’t show our order had arrived, and we had contractors waiting. We called up to ProSource and were told “oh yes! Your order is here—everything arrived last week”. We drove 2 1/2 hrs to ProSource and they then told us we had to drive to 5 different locations to pick up all the parts of the order ourselves. One of the places didn’t have our freaking tile—it would be another week. Which meant ANOTHER 5 hour round trip to get the rest of it. It is SUCH a hassle to get what you order that I wouldn’t go here again

Linda Nguyen

I’ve worked with Adi for several months on selecting tiles for 4 showers and flooring for my entire home. Adi’s attitude, energy, responsiveness, and willingness to provide concierge service in my opinion is something worth writing a review for. Highly recommend working with Adi!

K B

We were excited to receive our 30k+ custom DURA SUPREME cabinetry for our beautiful restroom from ProSource/Fort Worth and even paid to upgrade the inside quality of the drawers, and custom design a few spots to fit our needs. First inspection appears to be poor wood-like quality on the inside of some of the drawers- ones that we will be looking at every day. The best description? Burn marks -quite different from the other clean, light wood-looking surfaces. Also, they have omitted the fun custom hair tool appliance drawers we paid to design.
We are currently working with Ashton at ProSource/Fort Worth to help remedy the situation, but she says that it may not fall into DURA SURPREME’s quality control warranty criteria, or ‘manufacturing tolerances.’ This restroom also contains 25k+ of ProSource/Fort Worth’s tile selections. We are hopeful they will be an advocate for their customers;
hopefully the restroom of our dreams will still be able to become a reality and we can turn this 1 Star into a 5 Star.

Blake M

ProSource

On August 1, 2024 I placed an order of 1145.04 sqft of Gold Coast 12 Prestige Express: Heirloom for a total cost of $2,590.56 with ProSource located at 5350 Airport Freeway Fort Worth, TX 76117.

On August 8, 2024 I picked up the carpet rolls that were delivered to ProSource at this location in Fort Worth.

On the following day, August 9, the installers proceeded to unroll and install the carpet. Upon doing so, we discovered there were stains on a 11.5’ x 12.5’ portion of the carpet. I have attached photographs of these stains. I immediately contacted Ms. Brenda Schrepper-Recinos at ProSource, at 11:58 AM CST, to notify her. I explained that I needed to be reimbursed for this portion of the carpet, ~$300.00, because it was damaged and defective. She responded with informing me that I would need to go through a claims process and inspection which could take a an undisclosed amount of time and the outcome would be based on their claims decision. My problem was that I needed to install that carpet that very day. I had already planned to do so which is why I ordered the carpet so far in advance. I could not delay the project. I also explained that I was a customer of ProSource and that I should be advanced my refund as the carpet was damaged through no fault of my own. Ms. Recinos kept insisting that this was their process. I wouldn’t be able to accommodate this option as the deadline for me to install this carpet was August 9. I was expecting a quality product to be delivered to me. I informed Ms. Recinos that if they could replace that portion of the carpet early that very day, I could possibly consider that as an alternative option. However, I made very clear that it was urgent because I needed to make a decision on whether or not I would install the carpet and have to credit my customer, or try to replace the carpet if I heard back early enough. She assured me she would call me back in a “few minutes” as she needed to contact her managers who were on lunch break.

I did not hear back from the manager, Mr. Shane Scarborough , until after 3PM on August 9th, via email, in which he requested I drive to their location and return the defective carpet so that they could give it to their supplier and receive their refund and in turn refund me. Utterly unprofessional. Being that it was so late in the work day, by this time I had made the executive decision to install the defective stained carpet in a closet. The stains are still visible and I am now having to credit my customer for the damage, that I was not responsible for. I’m not even requesting a full refund for the entire purchase of the order which would be $2,590.56 . I’m was only requesting I be refunded for the portion of the carpet that was damaged, which comes out to $2.09/square foot, totaling around $300.00. I responded to Mr. Scarborough’s email at 3:29 PM CST on August 9th, and explained that I could not return the damaged carpet as I had to make the executive decision to install it “as - is”, considering I had a deadline. Additionally, I could also not release my carpet installers and have them return another day, as this would also have incurred additional cost for me. I then proceeded with requesting my refund again and reminded Mr.Scarborough that my business transaction was with ProSource and not their supplier. I explained that is not my concern what they must do with their supplier and that I should be refunded for them giving me a defective product, as I now have to credit my customer.

I never heard back from them. Today is September 4, 2024. ProSource has not demonstrated good will or good faith, but rather negligence and total disregard. I have emailed them again and attempted to call them and they are not answering my calls or responding to my emails. I am very disappointed with how they are conducting themselves. I will not be doing any more business with ProSource. I have filed a dispute with my bank institution in the amount of $300.00. I will be filing a complaint with the State Attorney General and the BBB.

Ariane Araujo

I recently visited Prosource on the recommendation of my contractor to meet with Teri Ehrhart, an account manager, for assistance in selecting hardwood flooring for my upstairs remodel. I already have hardwood floors downstairs and wanted a different pattern for upstairs that would still complement the existing flooring.

Teri was very accommodating in scheduling our appointment, asking me to provide a time so she could plan her day around it. We agreed on September 3rd at 1:30 PM. I drove nearly 25 minutes to Prosource and arrived on time. Upon arrival, a gentleman directed me to Teri’s desk. I introduced myself, but before I could explain my needs, Teri informed me she was waiting for another client who had just arrived. She pointed me to three rows of hardwood samples and said she would join me shortly.

I found this a bit odd and somewhat disrespectful, as we had agreed on the appointment time, and I had arrived before the other client. Nonetheless, out of respect for my contractor, I began browsing the samples. After a few minutes, someone else approached me, stating she worked with Teri and would be helping me instead. Her suggestion was to replace my entire downstairs hardwood floor to match the upstairs, which was not what I was looking for and quite honestly, cannot be considered a solution.

Throughout my visit, Teri did not check in on me or offer any assistance. I left the store feeling disrespected and ignored as a customer. I will not be returning to Prosource and will seek other options in the DFW area where I can find what I need without feeling that my time has been wasted.

Krysti Cook

Prosource is a great company to work with and I appreciate Brian Frailey and support staff from the front door to the delivery/loading guys are OUTSTANDING! Thank you for helping me with my buisness! My business continues to grow and I know you all are there to help me each step of the way!!

Allen A Avery

Teri & Annette did a great job helping us pick out our product and telling us the best ways to clean it. Very professional.