Northbay Kitchen & Bath - Petaluma, California

Jim Castille

Great experience with Northbay Kitchen and Bath!! Couldn't be happier with our updated kitchen! We knew we wanted a new kitchen but we really didn't know where to start. Megan from the Northbay design team helped us each step of the way in the planning process and brought so many great ideas into the design of our kitchen. All of the elements of our kitchen tied together perfectly from the cabinets to the island to the fixtures. Our new Miele appliances that Dave the owner recommended are amazing and were worth spending a little extra to get. The install teams were great and involved us in the decision making throughout the process. Everything turned out perfect and we are extremely satisfied with the way our new kitchen turned out. Would highly recommend Northbay Kitchen & Bath. Thank you Dave, Catherine, and Megan!!!

Terry Woodard

We stopped by to begin the process of a kitchen remodel. I walked in, I greeted the cute dog, thinking, oh I like this. There were 3-4 women at desks doing apparently critical tasks and never bothered to look up. Someone looked up when I asked about the dog’s name, she then stood up and reluctantly walked over. They must have as much business as they need. Went elsewhere.

Dal Heagley

I live in the neighborhood a few blocks away from the store. My master bathroom has a huge heavy glass swinging door, that I could see (with my Senior Citizen Eyes) that the door wasn't hanging straight, and was beginning to scrape the wall when swinging it open and shut.

I stopped by the store to see if they could refer me to someone who could fix this. The staff on hand was discussing where they might refer me, when the OWNER of Northbay, on his way out for the weekend, heard our discussion.

He hopped in his car, came to my house, and personally fixed that door! And refused to take any fee for it. I did get a little scolding ("...if that door falls down, it'll kill you!"). To say I was grateful would be an understatement! It was like family taking care of family. Unheard of these days, and I never forgot it.

Fast forward a few years, the door began to "sag" again, and I remembered my Safety Scolding. Still not knowing who I might call to fix it, I called Northbay again --- and as my good luck would have it, that same guy (the owner) hopped back into his car, came to my house, fixed the door, and again, would accept no fee for his expertise and work.

Though I haven't yet engaged Northbay to do construction work in my home, you can bet your bottom dollar I wouldn't call anyone else in town! I want everyone to know that the head of this company demonstrates a high degree of professionalism, kindness, and integrity --- a guy running a company that you WANT working on your projects. He fixed me up not once, but twice. This kind of leadership will ALWAYS filter throughout an organization.

Enough so that that I (a retired business executive) will unequivocally commend this company and tell everyone who will listen: This is an organization you should do business with!

Mary Godawa

For more than 17 years, WarmlyYours has been the radiant product supplier for Northbay Kitchen & Bath. They have successfully installed many electric radiant heated tile floors and electric heated towel warmers. They have a great team and are extremely knowledgeable. Northbay Kitchen & Bath personnel are always easy to work with. They provide us with detailed floor plans, we can design the perfect fit for the radiant heat installation plan.

David Graves

David is very knowledgeable and has a great staff!
Tessa was especially helpful as well....
?
Beautiful building with a great selection of products.
I would absolutely recommend checking them out!

Robert Bailey

Dave, (the owner?) is impossible to deal with, it took two years to resolve an improper installation of a fixture. They never resolved unsatisfactory installation of undercount sink (askew). They mis-measured one counter and had to re-do. Tile work contractor, on the other hand, was excellent. There are better and more reasonably priced alternatives

Fabien VIVES

If you’re looking to remodel your kitchen or your bathroom you will find everything that you need. They have an amazing selection of materials, tiles and hardware. They provide great designs services, done with taste and they can also do the install.
Highly recommend.

Chris Shortall

AWFUL. We worked with Dave, the owner, to order cabinets for a kitchen we are remodeling. He was really nice at first, helpful, responsive, a little evasive when asked to breakdown costs, but it was workable and he seemed trustworthy. As soon as we placed the order, he became impossible to reach, never returned calls, texts, did not deliver on renderings he had promised until pressured, and even then, it was like he was doing us a favor. 1.5 months in, I find that he made changes from my architectural drawing without my consent, the cabinets are going to be delivered at least 1 month after the date he initially gave. He never notified us of changes to the timeframe. He always has excuses as to why he does not respond, laryngitis, he's at the top of a hill with no reception, he's at the bottom of a hill with no reception. DO NOT TRUST THIS MAN WITH YOUR MONEY. Paul at Novato Kitchen and Bath seems like a very good alternative to Northbay for the same products, but I'm sure better service. I am consulting with a lawyer and am disputing the charge on my credit card as I write this.