D. Jones
1/5
In the 100s of times that I’ve shopped at Hollister Cedar Hill, today’s experience with Alejandro, Assistant Manager, has been the worst by far. His genuine lack of care to the customer experience and unwillingness to abide by Hollister’s written policy, is unfortunate and quite disappointing.
For those of you that may not be aware, Hollister has committed to honoring their online prices in store. As a matter of fact, their written policy as it relates to “In Store Price Adjustments” states, “Find a better price on the HCo website? If the product is a match, we’ll match the lower price in stores.” Well we asked Alejandro and team to comply, and he refused to comply with the policy as stated on HCo’s website (aka Deceptive Acts or Practices = a representation, omission, or practice misleads or is likely to mislead the consumer) and blamed his refusal and non-compliance to do so on the Corporate office.
Alejandro was rude, condescending, and a smart butt!! He continued to stand over the shoulder of the Associate insisting that he was “protecting” his Associate — protecting his Associate from who And what Us He told us we were harassing him, as in Alejandro, and threatened to call security, and the cops. Of course, we invited and encouraged him to do just that; we even offered to assist him with making the call. Needless to say he didn’t, I guess when we did not run and give in to fear to the threat made, he decided that action would not be beneficial to him or the situation at hand.
At the end of the day, HCo should train and ensure their employees, especially management, honor, enforce, and abide by the policies they have in place, written or otherwise, and under no circumstance should Hollister’s employees be allowed to deviate from, rewrite, or communicate differently (and incorrectly) HCo’s written policies.
I hope Sidney, District Manager, or Monse, Store Manager, sees this post and gives this situation the attention that it deserves and needs.
