Heritage Cabinetry - Morrisville, North Carolina

lisa Flowers

I have never been so frustrated as I am dealing with Heritage Kitchen and Cabinetry. They installed the cabinets in my new home and one door does not match. It took me calling and emailing no less than 10 times to get anyone to respond. They sent someone out who confirmed that the door is incorrect and stated they would get back to me on a solution. That was several weeks ago. I have still not heard back and I've left numerous messages and emails. When you call, the phone goes straight to voicemail. I would not recommend them at this time.

N MK

I am deeply disappointed with my experience working with Heritage Kitchen and Cabinets in Morrisville NC. This has been one of the worst experiences I've ever had with a custom build. Having built two homes prior to this with amazing service, this project fell significantly short in every way.

We spent close to $50,000 on our kitchen and had only one in-person meeting and three Zoom meetings. It took six months just to receive 2-D drawings. Despite being promised a custom kitchen, we discovered two years after installation that what we received were fixed cabinets, not custom.

To add to our frustration, they recommended and installed small sinks in the kitchen, which we were unaware of until the final install. When we raised this issue, they pointed to the drawings we couldn’t understand, dismissing our concerns as our problem.

Additionally, we ordered handles for the kitchen only to find out weeks before installation that they did not have them in stock. We ended up ordering handles ourselves from Amazon.

If you’re looking for custom cabinetry with good service, Heritage Kitchen and Cabinets is definitely not the place I would recommend. Save yourself the headache and find a more reliable company.

Brittany Harrison

Heritage customer service is outstanding! They did all of the cabinets in our custom home. They helped steer us in the right direction by pointing out things we hadn't thought of. The cabinets are exactly what we envisioned and the quality is fantastic. They were quick to respond when we needed adjustments a year+ later to door pulls. They really go above and beyond. I would absolutely use them again in the future.

Mazen

So far the experience has been very bad. It has taken over 6 months to address some issues with our new kitchen cabinets. Customer service has been terrible except for Myra and Eric who have been very helpful.

Heather Dashnau

We evaluated several cabinet companies in the area before settling on heritage and are so thrilled with the results! We get so many compliments on our new kitchen. Mary Ann had exactly the right balance we needed. She listened to us while at the same time applying her extensive design experience. Her plans were not only beautiful, but also a really smart. It's now been a year since our cabinets were installed and we continue to love our kitchen. There are so many things in our kitchen design that I think "wow I'm so glad she thought of that!" If you're looking for a creative, patient, hardworking and extremely organized designer, look no further than Maryann at heritage. You won't be disappointed.

Kristen Feldman

We had a wonderful experience with Heritage. This was our third and biggest remodeling project for our house (previously remodeled our bathrooms with 2 other contractors, neither of which we liked). We obtained quotes from 4 contractors because this was such a big project--we essentially remodeled our entire downstairs including moving a staircase. We chose Heritage because they offered the shortest time frame at a reasonable price. We moved into an apartment during the remodel so I can't comment on living through it, cleaning up at the end of the day, etc. Our time quote was 6 weeks and the project took 8 weeks--10 day delay due to an engineering issue with moving the stairs and 3 day delay for a hurricane. This was still less time than any other company had quoted us (12-16 weeks). We worked primarily with Matt Wallace, Devyn Read, Laura Lavigne and Melody Helms and all were very responsive and easy to work with. We had a few mishaps--for example, our garage fridge was unplugged and therefore our food spoiled, but Heritage reimbursed us well for the spoiled food and cleaned out the fridge. No project will be perfectly executed but I expect that any errors will be corrected and Heritage did just that. At the end, the quote and the final bill were the same (plus our choices that went over the estimate, all of which were itemized so we knew exactly what we spent.) We highly recommend Heritage and would use them again!

Alice Seely

They did the cabinets in our home and they’re all beautiful. We asked them to install a bathroom tower and they were great with communication and install. They have great quality products.

Brandon Hammond

I work for a general contractor for the area. Need some cabinet crown and base for a remodel I'm doing. Sometimes its hard to reach someone but otherwise the staff is helpful and receptive.