Habitat for Humanity Heartland Ontario Wonderland ReStore - London, Ontario

Angdi C. (.

I love this place!! So many beautiful and solid furnitures! I got a beautiful La-Z-Boy here for $30!! The cushion is still very supportive and bouncy, like nobody has ever sit on it for more than a month! It was dirty and has a few small cigarette burns, the foot rest could not pop up unless manually pulling it out. But it is a real La-Z-Boy made in Canada in 2003, which means it’s made of solid wood and steel, much better quality than a new one these days, and can always be prepared. After I have cleaned it with a carpet cleaner and oiled the mechanism at bottom, it looks clean, cute and can fall back more properly. It’s so comfortable that my cat claimed it immediately as I put it down and got the “sold” sticker on her butt then running around complaining loudly for a while.

PS: If I have a bug infestation in the future, I’m gonna come back and change my answer.

Katie T.

Hovering between 2 and 3 stars here. The staff are great but in the last few month prices have been ridiculous and used items (plumbing connectors, light switches) being sold for more than new at The big Orange hardware store. Even furniture that really is on its last legs has been sky high pricing. The concept is great, but not if you are pricing yourselves out of the market you are intending to attract.

Abbie F.

Some absolute gems to be found here, and a great way to upcycle, and shop ethically, whilst helping those in need.
Wonderful! I bought my refrigerator from here, & various pieces of furniture, plumbing & building supplies & tools. More stores please!

Emily W.

This is a great location! After buying a house my husband and I frequent all the restores in London to find deals on things we need. This location has a great variety of tools and furniture!

Eric

Updated... Updated again.
Unfortunately, come to find out, the new manager is the cause for the price gouging on donated stock. They aren't even giving out donation discounts. I'll buy new rather then paying the prices that they want now. SHAME 🔔 , SHAME 🔔, SHAME 🔔

Original post: They are simply awesome with incredible customer service. From the front desk staff who remember who you are (if you ask nicely one of them may sing for you), to sorters and dock support works doing all the heavy lifting to help us all out, like I said..... they are awesome, and they always seem to have a smile on their face as well...
Thanks, guys. I'm sure I'll see you soon,
Eric
The Handyman
(Aka, the Lincoln Park guy, lol)

Update Jan. 29th/25: Quite a bit of change it seems over the past six months in staff, not sure why, but all I know is their prices on everything... used or donated new, has risen sharply...
Honestly, I've recently found same or similar items to their used offerings, new and for less at Canadian Tire! CANADIAN TIRE..... That's when I knew, and you'll know, that ReStore is now over pricing their donated stock. I shopped their weekly as a property manager and handyman, now, once a month, maybe, Sad...
It also would have been nice if the ReStore management had recognized (in-store) the passing of President and Mrs. Carter for their incredible service to Habitat over the decades. It's not to late... Show some heart and gratitude to their volunteering, and the awareness that they brought to the Habitat.
I'll update if anything changes, 😒

Margarita I. (.

I love coming here to discover new items or items you might need (light bulbs, 3M hooks, vent grill).

Carrissa-Faith R.

Hi there, critical reviewers such as I! ~♡

I'm here in the low reviews so that you'll see my review easier! As someone who's cautious about buying furniture... I ALWAYS check and read ALL the BAD reviews before buying! This is MY review...

I would like to share my good experience gone bad, gone good again. I used to work at a furniture store after my dad did, so, I kinda know what goes on behind closed doors.

These people here do not deal with third-party company and will handle your complaints directly. Hear me out...

I bought a huge order. Couches, corner cabinet, rocking chair, chairs, patio set and a couple other things. Delivery was a standard price. Delivery day comes around and they forgot some of my pieces of furniture! Ugh, right?! However, my husband and I called in to complain and they took full responsibility. They said they were going to push it to early next week for delivery or refund our delivery fee.

We thought, "Wow, okay, that's already above and beyond most furniture stores!" We gave them another chance. Their poor luck, it's been raining for 3 business days, so we called back on the sunny day that week. They couldn't make it out. A week later. We mentioned that we were owed a refund and absolutely no arguments. They apologized prefously. The experience was actually refreshingly professional and extremely accommodating. They made a mistake and they fixed it. They are very humble, in my experience. I'm sure if I waited another week that they would indeed bring me the rest of my furniture.

Alas, I was being impatient. As most buyers tend to be. I wanted my items right away at this point...

They loaded up our truck as we wanted our items right away, not a problem, they started off with giving us our refund, no questions asked, apology again and they helped us with the items to our truck, they apologized again even and all I can say is that is refreshingly professional. Extremely friendly, very professional, very kind and just so helpful these people.

Also, an extra tidbit, they accidently broke a piece of furniture in the move the first time around, called us directly and advised us, even offered to fix the piece AND THEY DID! They fixed it real good too!

Just so everyone is clear, I was being an angry Karen on the phone, I was all frustrated, pissy and what not, and they actually helped a lot. They didn't get angry or argumentative with me. Not once. Not any person I talked too. All nice. They did everything a business should do to compensate a mistake. They apologized and refunded me. This is good business. These people care. They care about what they do and how they do it. That's the kind of store you want in your life.

They made me feel sorry for being an angry Karen. They're THAT good.

Again, I'm someone who's worked at furniture stores before, I want to tell y'all that these prices are very reasonably priced. The items in the store aren't shabby to the point of not being able to sell them. It's real GOOD used stuff. I furnished my whole house with these people and despite their mistake, I am extremely happy with them.

I will be shopping here again.
I would give delivery another chance.

Good people, good items, good store.
I know that my review says 1 star, and some people might think this experience is bad enough to be a 1 star, however I think everyone can see this is actually a 5 star place. Nobody reads the good reviews, only the bad ones.

So here's your "bad review."
Give this place a chance.
It's worth a browse too.
Great finds.

- A Happy Customer

Jessica S.

Amazing staff upcycling items otherwise set to be made wast.