Burlington ReStore - Burlington, Ontario

Justyna Trzcinski

WOW! I don’t even know where to start.

I have been shopping at Habitat Milton and Burlington for years now. Since we are in the refinished business we literally spend thousands of dollars on their furniture. Staff has always been amazing and kind and Sarah was absolutely amazing in managing the Burlington location. Amazing customer service, very reasonable pricing and super kind. Same with Milton management. The ONLY location I would avoid was DIXIE in Mississauga as everything was majority overpriced, and Joe was just horrible to work with. Anything you ask - zero sympathy, his customer service skills are non existent!!! What a horrible human being. I have worked and managed many places myself and I dont know HOW this guy even got a job there, let alone managmant . We simply stopped going to Dixie location and continue to shop ar the wonderful Milton and Burlington. Day and night difference!!!! Then … one day … I stop at Milton Habitat and everything feels OFF! From set up to pricing, to overall nonsense. As I approach the kind staff there, I find out JOE is temporarily taking over management and WOW, total disaster! We were sooooo disappointed!!! Such a bad choice. The young guys at Milton are beyond kind and helpful. Same with volunteers and Susan, amazing people ( you should maybe start paying the volunteers as they do so much and customers love them and let Joe go all together). Milton changed for the worse during his management. And all the staff felt the same way, trsut me. I am a daily shopper there. FINALLY, SUSAN took over and bam! What a sweet soul. All back to normal. We love her! So today we make a trip to Burlington and we are simply in SHOCK!

I could NOT believe it’s the same place. Prices increased 300% plus! A smaller size buffet was listed at $1,500 ( extra note added that it’s worst $3570! Hahahah I almost died! We refinish antiques for a living for years and trust me, this is NOT worth this much. Pure rip off for a buffet this size. Under different management it would have been listed at $250 MAX. All other pieces were like $300,$280,$250! I could NOT believe this is actually happening!!!!! I spoke with few kind people there and I said WHAT is happening, who took over Sarah’s position and who is coming up with these prices? And guess what? JOE has moved from Dixie to Burlington location!!!! Now it all started to seem right. This is exactly what he does! Knows nothing about antiques, prices, running a thrift store! Have zero empathy, no customer service skills and everyone feels the same way about him. In all 3 stores! Poor people, as they truly are amazing. All the staff but Joe. We will not be coming back. Wish someone does something about it and enough people speak up to make a difference!!!! Very disappointing and poor choice for a manager. I usually don’t bother to leave a review but people need to be avare of this! This thrift store has turned into a regular store ( home sense pumpkins there were priced at $24 ( reg price $30, insanity).
Pieces in photos are priced at $1500, $300 long dresser, $280 dresser with mirror, WHAT

22cabecadecaki

Nice friendly and spacious place where I can find all I need and came for, also stuff that I didn’t count on!. New and used appliances, clothing, tools and all that… yeah they do have in here.

Sima Annan

Prices have gone up so high at this store. Plus they don't give coupons anymore unless you donate for estimated value over $100! This store has become an antique store, not habitat for humanity anymore. Under the new management, they are very strict and unpersonable, not as friendly as before. It used to be a way more friendly and comfortable place for those with low income. Nothing to do with humanity anymore! I stopped going there, prices are too high.

Evans K

I really loved coming to Burlington Restore thrift store. I was happy to say it was a five star store to me but since it has been renovated past couple of weeks (late June/early July 2024) it no longer feels like a thrift store or flea market. I feel like I am at a furniture store with furniture store high prices. It is also challenging navigating around the store due to all the furniture set up around the store. The furniture is blocking many shelves that use to have great keepsakes and decor. I really liked the thrill of finding unique items at great prices, whether it was new or used. Now I find it harder to differentiate what is new and what is used based on price as the price of everything seems to have gone up. I really liked the prices and store vibe before renovation. The staff remain as wonderful and helpful as before, which I am happy to share.

Regina

Amazing place, friendly and welcoming people. I’ve saved so much money purchasing from this store.

Shawn Nadeau

Great store. Great deals.

Ajay Gupta

Restore Thrift store are one of the best option to find used furniture and house hold stuff at very reasonable and cheap prices. If you are new immigrant and looking to buy furniture visit here instead of checking marketplace and talk with seller who offers expensive deals. Eeah item here is in average-good-great condition.

shadi jrjos

good customer service nice place affordable prices