Carpet Now - Austin Carpet Installation - Austin, Texas

Yvette Phelps

I found Carpet One through a Google search. I went to their website and saw professionalism. I clicked on the link to request for estimate. It was soon Tanya was in my home talking to me about options. It was a comfortable procedure - even fun. I picked the Prestige Hourglass carpet for the whole house. The work was scheduled. Two men arrived and they had to remove the old laminate and take it away. It was a two day process due to the laminate removal. When I came into the house it was totally transformed! I would say it was fast and efficient. Rewarding to see it done so quickly. Highly recommend.

Grant Thorburn

Tim Gates and his team did an excellent job on my first home! My dog Ranger and I very happy.

Janice Felps

Fantastic experience! Chuck with CarpetNow answered all of my texts, emails & call right away and patiently. If he told me he'd do something, he did it and did it on time. These are both a rarity in my experience with contractors, so I highly appreciate them. This was a job for a church, and he was so patient while we were trying to figure out what we could afford--first we asked for a price just for an office, then a price just for the office and a meeting room, then the office, meeting room and hallway, all the way to doing the entire building. He was patient and communicative throughout.

The installers (Jerry & team) did a fabulous job and were so patient while I tried to decide on a pattern. The seams look great, the transitions look great, and we are so happy with their installation.

The communication system about when my install was scheduled for, when the installer would arrive and what he looked like, when they were done, as well as invoicing, was awesome.

I'm extremely pleased with Carpet Now and can't recommend them highly enough.

Stacey H

We've now had Chuck and team visit 3 times and the last 2 rooms in our house are done! The quality of their work, pricing and efficiency are amazing. I've recommended them to friends and will continue to do so. We got a high quality textured with heavy padding for our busier areas upstairs. The stairs and the hallway were done over a year ago (maybe 2, now?!). We added the last 2 bedrooms using the same carpet yesterday and the older carpet held up beautifully and looks as good as the just installed of the same. I knew there was risk in doing that but we couldn't do all at once. The other 2 rooms I had a different carpet installed due to expectation of more frequent replacement need or less traffic. Each time the team has been to my home I've been so impressed with their work. Thank you for making our home as comfortable as we hoped it would be.

Tobey Pearson

From Robert coming out to measure and show us options to select from to the installers, this was the best service that anyone could expect.

We got to select the carpet we wanted with the thicker pad and at a great price. Then the installers did a wonderful job on the rooms and the staircase.

Also, I think we saw Robert on Thursday and had our carpet installed on Monday. I would 100% recommend Carpet Now!

Nick Walker

Worked with Chuck on the sales side and had a good experience. We got another quote from Home Depot, and although the price was a little cheaper we decided on Carpet Now for the better customer service and the ability to support a local business. The crew was fast and friendly. They moved all of the larger furniture out and back in as needed. Very happy with the results. Only feedback would be to provide larger sized samples for us to hang on to for a couple of days to consider color options.

Erin Allen

My experience with Carpet Now was amazing. Loved that they sent pictures of the people I was meeting with and everyone I encountered were very friendly and helpful.

Jason Allen

Do NOT use this company. Shoddy and dangerous work - exposed nails!

We’ve been stepping on nails for months now because the installation was so careless. And here’s the kicker - they’ve been out 3 times to fix the nails and haven’t been able to fix their work. Paid $3,000 so my children can walk around constantly cutting their feet.

Had the carpet installed upstairs where my children play and they’ve each been cut no less than 3 time!

The installer told me there are supposed to be nails sticking out otherwise the carpet will come loose. He said when the carpet comes loose because I asked him to hammer in the protruding nails then it’s my fault.

Finally took pictures so you can see that this isn’t just a tiny cut we are talking about.