The Home Center - Holly Springs, North Carolina

Shanae Jones-Floyd

I was so excited after my first meeting with Carrie- She was very polite and professional during our first meeting where we picked out the finishes for my custom home. I had no idea that would be the only meeting where I would be in a good place with her and the team. When it came time for delivery nothing arrived on time- which is understandable given the current landscape; however, there was no call or information to us that our lighting, flooring and cabinetry would be delayed. We found out via our builder who explained that if we did not have the lighting installed we would not pass inspection which would lead to more delays-after calling The Home Center- we were told that the lighting had arrived but there was no one to deliver the shipment. In an effort to help my husband drove from Wake Forest to Holly Sprigs at the direction of staff at the Home Center only to arrive and e told by Carrie there was no lighting as it hadn't arrived and asked why were we involved as it makes things worse. We explained we are only interested in our home and we were trying to be helpful- she further explained that they don't keep extra fans/lighting and that we could go and procure them at a facility that had stock. We did to ensure our build could move forward- only to find out later the fans and lights we never received were not removed from our cost sheets and at some point they were delivered although she was the person at the center who knew they should have been cancelled as they did not make it to our home. When I tried to get help she explained to me to talk with my builder. If that wasn't enough our order was not placed correctly- details of what I asked were not done and generally there was no paperwork to confirm. If you go with this company which I would strongly caution against - make sure each detail is spelled out from how far your tiling should go to the number of each item on your list. I have closed weeks ago and there are still missing items, and tile I hope someone will help me to resolve. I am amazed at the lack of detail, concern or care. I wish someone would have warned me.

Steve Medlyn

What an amazing experience I had with The Home Center.

We purchased a home 4 yrs ago and want to replace the carpet in the office with hardwood that matches our surroundings flooring. Lisa Alexander did all the leg work and contacted the flooring rep to make it happen. What a true professional she is.

Tricia Smith

Several of my builder clients have worked with The Home Center. Their sales staff is always professional, fun, and extremely helpful! The service and installations are detail oriented and always turn out beautiful. I look forward to working with them on each house. I highly recommend them to all my family and friends.

Jeff Rives

Rebecca and the installers from The Home Center did a great job getting our carpet delivered and installed at a fair price. We built our house two years ago and just finished off our bonus room. We wanted to match our existing carpet and The Home Center did that perfectly. Very easy folks with whom to work and pleasant. Highly recommend.

lawrence rosenthal

I'm very happy to whole heartedly recommend The Home Center for your renovation needs. I've worked with Rob Lewis a few times and find him to be quite an honorable man and dependable resource for a home owner. THC is lucky to have him.

Vasu Anumolu

Very disappointed with Home center..we had to work with them as part of Stanley Martin home purchase process. They changed our selections at the last minute and they didn't even care to inform us. They said will make it "Right" for us but then told we can't. I definitely won't suggest hime center. Don't waste your time and money.

Laura Helbling

I have worked with Carrie and The Home Center on multiple occasions for clients and personally. I get impeccable service, information, and fast turn times. This is where I go when my Real Estate clients need advice, flooring and lighting. I KNOW we will have all questions answered perfectly. Couldn't be happier with their products!

geoffrey milbrandt

The installation was terrible. Uncleaned mess, furniture was not covered, huge scratch in my couch. The mess was unbelievably bad, it took us hours to clean. When I ask the company what they were going to do, the answer was nothing. This is the first bad review I have ever given, I am a reasonable person. There are a lot of companies that offer flooring, I am sure most of them are better. Stay away.