Kitchen & Bath Galleries - Cary, North Carolina

Chris Cheshire

Rebecca and Susan were a pleasure to work with and did a fantastic job with the design for our home. We updated our entire downstairs with it being based around the kitchen. Her ideas and vision were great, and we are very happy with our new space. The plan she helped create is such an upgrade and better use of the space. She helped with lining up the general contractor and was really excellent from start to finish. I highly recommend Rebecca and her team at Kitchen and Bath galleries.

Riley C

We worked with Brian and his team to get a new washer and dryer after ours broke. They were professional, accommodating and timely. We love our new “toys” and will be back for future projects. Thanks, guys!

Dean Bostic

This could be a case study in how to turn a 5-star review into a 1-star. I needed to replace a dishwasher. They knew their product well, and were very responsive to my questions and it was an easy transaction. They arranged for their installer to come, and he did, great job. Two days later, I discovered that the installer had attached the water supply line incorrectly, and it had buckled my hardwood floors and done thousands of dollars in damage to my home. When I called them, they had the installer here within an hour; he accepted responsibility and replaced the line immediately, filed a claim with his insurance and called me back with the claim number. Even then, I was OK, and appreciated that he didn't try to dodge responsibility. Look, if you do this every day, then sooner or later it's going to happen.

But when I called the salesman, that call went south pretty quickly. Because the installer was an independent contractor, I was having to deal with his insurance company, and his insurance was telling me some things that concerned me. I wanted Kitchen And Bath Galleries to help me work with the insurance, or maybe help me with the out of pocket expenses. They absolutely refused to do anything for me.

Now I'm having to pay for the water damage myself, out of pocket, and then filing a claim, hoping the installer's insurance will reimburse me for it. My family will have to deal with all the blowers and fans, and no kitchen for three days. And when we repair the floors we will have to be out of the house for another three days. Their insurance will not pay for the hotel those three days and they emphatically refuse to pay for mold damage. And Kitchen and Bath Galleries doesn't even want to know about it!

So if you want to buy an appliance from people who know their stuff and make the sale easy, this is the place. Just know that if anything goes bad, you will be completely on your own.

Laura Reichert

The Cary location had really nice examples of kitchens and baths. Unfortunately I left without even being asked to schedule a design appointment after I told the sales associate that I was interested for my kitchen and master bath remodel. She actually told me to go look around on my own and there was no other customers in the store. When I was done I had to go look for her. The sales associates let me walk out the door after I asked her if I could have her business card. A potential sale that could have been upwards of $75,000 walk right out the door. I was so shocked that I sat in their parking lot in my car for about 10 minutes and no one came out to catch me. I’m sad for the owners. It looks like a great company and I really liked the work but I’ll never know for sure. That’s my 2 cents now you be the judge.

Asekesai Arnette

It was an absolute pleasure to work with Rebecca and Susan. They took the time to listen to my ideas and offer suggestions. If I still had questions or concerns, they patiently answered them, even if I had to just talk it out one more time. I could not have asked for a better partner in our kitchen, bath and laundry cabinets.

Frank Gallo

We love Kitchen and Bath Galleries -- the only thing better than the amazing products they offer is the level of service and the people we work with there.

Emily Bellis

We absolutely loved working with Kitchen & Bath Galleries! We worked closely with Rebecca and Susan who designed our kitchen and bathroom renovation. We have a smaller home built in 1978 by a locally beloved architect, but in need of an update after almost fifty years. The new design is stunning and unique and perfectly in tune with many of the original design elements while also giving us many of the more modern conveniences. We really loved working with the KBG team due to their excellent communication, organization, professionalism and thoroughness - no detail was left undone in the design and implementation, and all of the remodel handled by the KBG team was incredibly seamless! In addition to the quality of design, the workmanship for the cabinetry, counters, and shower glass installation is top notch.

Ola Hartwig

Oven and hood recently purchased but you need to get your own installer. When the hood didn’t work the store didn’t want to hear about it. The store insisted there couldn’t be any issue with it. It took 3+ weeks to have the manufacturer come out, and he determined the master control board was flawed. Time for parts took another 5 weeks to order. So 2 months to get a ‘repaired’ hood instead of a brand new replacement. The company took no responsibility for the items that they sell. Terrible customer service, rude behaviour, despite selling items that never work to begin with. Failed products are your problem to deal with— directly with the manufacturer. Good Luck.