J B
5/5
Overall, one of the best experiences I've had with a remodeling contractor. Recommended. We're very excited about our remodeled bathroom.
Original issue. In the Full bath: Bathtub rusted through, and return on tub had leaked at some point. The plumbing was old too. The entire tub, surround, and plumbing needed replacement. Half Bath: leak from roof line caused water damage on drywall near bottom wall of the half bath. Required some new drywall, trim, and both bathrooms needed to be repainted.
Scope of work. Demo the tub and tile, remove and dispose of old tub. Install valve for local water shutoff. Install new plumbing behind wall, install new tub, drywall, trim, tile surround, and paint. In half bath: install replacement Drywall, trim, and paint.
Communicative. Robert answered calls and texts promptly, and was able to get back to me very readily. When a sub contractor was scheduled to arrive, he would always notify me of the date and estimated time. Sub contractors were generally on time. One or two were an hour to 1.5 hours late, but other than those, they were on time.
Flexible. Scheduling was easy to manage. When I had certain days around the holidays where I would be on vacation, these were scheduled around. Work was performed near the second half of december and into January. Even during this busy time of year, they were able to fit us in. Workers never came in on Sundays, which was good I guess. Gave us some time to recoup, especially if more work was going to be done Monday.
Worked efficiently. Sub contractors would stay into the evening as required, working as late as 7 or 8pm. This was to my preference as I knew they would be able to get the work done quicker, and have to spend less days per trade. Sub contractors worked quickly, but did not compromise the quality of work.
Used proper materials. Materials (from my very spare knowledge) were fairly good. Water resistant backer board was used, with a water protectant adhesive. Any wood structure that was installed was treated wood. Base (non-upgrade) options for paints were eggshell or semi-gloss, and we were allowed to pick any color for each room. New bathroom hardware was a matching set, which was nice, because we were later able to order matching towel bars.
Accomodating. When pointing out concerns or issues, Robert was able to not only understand the problem and the fix, but also suggest viable alternatives. For example, the tile alcove had rough edges, and the edges were unpainted. Not a huge issue, but Robert suggested a light sanding, and water resistant paint. This turned out to be a perfect fix. Also, for final touch up, there were a few areas that I realized were not fully caulked or caulked correctly, and these were resolved quickly and fully.
Went the extra mile. Plumbing was upgraded to PEX (flexible water supply tubing). Valves were installed to shutoff the plumbing before the shower / tub, and an access was added in the drywall (nice!). Painter also painted inside of our towel closet in the bathroom, which was previously a disgusting yellow color, is now a bright white. Glass Shower door and panel, for a really clean look.
Finished on time / early. Took them a few days shy of the 25 allocated to finish the job, and that was during the holidays.
English speaking. Every sub-contractor had at least one english speaking member, which made conveying concerns, problems, and asking questions fairly easy.
Dirty but clean (at the same time). With our bathroom being second story, I expected some dust, but over the course of the construction, the carpet on our stairs and landings (which, granted, was already stained in a few places), got pretty unclean, both from dirt patches, and few small construction adhesive patches. The painters were really good about covering up the floor and carpet while painting though. Robert, and his company are upstanding however, and refunded more than enough to compensate for this. I'll be scheduling a carpet cleaning here soon.
I've attached some pictures of the finished work.
