Home Expo & Design - San Jose, California

Sandy Williams

Home Expo & Design transformed our 1980’s bathroom into an amazing dream.

Anne and her team were professional, friendly and addressed every detail of the project. The bathroom went beyond the initial plans due to Anne’s vision and knowledge. Her style is tasteful and has a European flair.

Gabby, my contact at the counter, was priceless. She returned every call, shipping updates and her attention to detail steered me toward materials cohesive in design.

Robert is knowledgeable on construction and raised details of the remodel. He introduced new ideas and explained the process, enabling me to communicate with contractors. I gained an understanding of the construction.

I walked in, no appointment, felt welcomed, brought photos, measurements, and design ideas. Believe me I was a frequent visitor. Anne selected materials and created the design palette.

1. Anne worked with my measurements to select and calculate floor tile and grout.
2. Anne selected vanity finish and designed a number of drawers and size.
3. Anne selected frosty Carrina countertop for vanity, which is gorgeous and easy maintenance along with the Kohler Ladena sink.
4. The custom mirror was mounted on same finish as the vanity and hanging brackets. Great quality mirror material.
5. Gabby helped select the faucet, shower head and shower valves, all Hansgrohe.
6. Gabby wrote up purchase orders and verified all items and prices.
7. Robert shared his expertise on lighting, tile installation and doors and hardware for the existing closet. He was confident the closet and vanity matched and am so happy with the results.

The team was professional, respectful and offered options of material costs, shipping fees, dates and even problem solving as the project began.

The showroom displays helped to visualize the remodel. Anne's selection of vanity material, which I would have never looked at on my own, is a stunning piece. The hardware for all the plumbing is on display. The showroom floor is installed with tiles to help visualize size and layouts.

Bathroom remodel is a challenge and Home Expo made it enjoyable, upped my game and helped to produce a beautiful bathroom. I’m so impressed with the Home Expo & Design. I definitely recommend them and look forward to many more projects with Home Expo & Design in the future.

Barbara Morrison

I highly recommend this business. This place is very popular and yet Robert was very attentive and helpful. He had a sincere interest in helping my husband and me. He was so busy and he made time for us. He was willing to write down in details to communicate with us. He tried various ways to meet our budget for remodeling our shower and toilet. He helped us finding people who could do it for us. What is the best thing about this place. It has a showroom where we can make selections. We will definitely be using their services again in the future.

Rebecca

Strongly advise people to stay away from this store to avoid any potential loss, as they lack professionalism, integrity, and respect for their customers.

TL;DR:
1. No valid return policy.
2. Extremely rude and unprofessional.
3. Not honoring their own words.
4. Personally attacked and threatened to sue customer because of negative review.

Full story:

First, there is no valid return policy. They told me the tile was returnable with a restocking fee, but after I took the time and effort to load, drove and drop the tile the next day, they said it wasn’t returnable. They do not respect customers' time and effort.

I left a negative review after a month based on this experience, and requested to pick up my dropped-off tile another month later. Robert(the owner/manager?) initially agreed to let me pick up my order, but then threatened me to change my review. He demanded I sign an agreement not to change my review back to negative in exchange for my tiles. Even after I was forced to change my review to 5 stars, they still stalled on giving back my tiles. This is unethical.

The owner claimed to have contacted 5 managers and spent hours locating my tiles suggesting I was being ungrateful, but I find it hard to believe as he never showed a good attitude or apologized once during the entire process. Additionally, they claimed they have the right to throw my tile away without notifying me. Their excuses were self-contradictory: first saying the warehouse was too small to store the tiles, then saying it was too large to find them. They also never returned my calls as promised.

They accused me of being a terrible and rude person just for trying to resolve the issue based on their initial promise. This was one of the worst customer service experiences I’ve had.

Again, I strongly advise against doing business with this company. They lack professionalism, integrity, and respect for their customers.

Michael McIntyre

Robert helped me when I walked in looking for a kitchen sink within a day. He was a big help and we found the perfect sink to be delivered to the store the next day. I even received a text when it arrived. Great service!

Alexander Seroff

Worked with Robert and his team to have new custom cabinets designed and built by Home Expo & Design. Robert was great to work with and he came out to the property to measure personally and then came again to double check everything would fit as designed. The cabinets turned out beautifully and they were done on-time. High-quality materials were used. My contractor said they were the sturdiest cabinets he had ever installed!

Vickie Turner

I really appreciated the great service, attention and support that I received from both Robert and Gabi while reviewing items for my bathroom remodeling home project. I am very pleased with my selections and the samples look great and are a great match. Gabi and Robert were very patient, supportive and helpful with my questions, selections and all of the time I took to make a decision. I highly recommend Home Expo & Design as a one stop shop for bathroom remodeling.

Sina jahanbin

I always shop at Home Expo & Design for Faucets, Tiles, and Cabinets. Robert and the team at Home Expo and Design are very very helpful and can provide valuable recommendations. You cannot get this level of support anywhere else! Shoping building material is very confusing and I know Robert can always help me find the right solution. So, I do not waste my time and go straight to Home expo and design.

Tricia DelGaudio

Nice options but horrible follow through service. This is what I was given as a "quote" which is useless to me, my architect and my contractor for measurements. Upon contacting Home Expo & Design, they sent me an invoice to pay again without any detail of what I was buying!
Do they think I'm going to order these items blind? Without knowing what their code means!
Again I contacted them asking for items numbers, names, measurements... The essentials I need to provide my contractor for measurements BEFORE ordering. Then Home Expo & Design went silent. Did not respond to my emails or gave any further contact.
I got the message that they didn't want my business loud and clear!